Home
Privacy Policy

Privacy Policy

Your privacy is important to Lifestyle Optical. This Privacy Policy outlines how we collect, use, disclose, handle, and store your personal information.

What Information We Collect

We collect personal information when you visit a Lifestyle Optical store, contact us by phone, SMS, email, mail, or engage with us through our website, online forms, or social media.

The personal information we collect may include:

Name
Address and contact details
Date of birth
Health information related to your vision and eye care
Payment details (including credit card information where required)
Occupation
Answers to lifestyle or eyewear-related questions that help us understand your optical needs
A history of your transactions and interactions with our business

We may also need to obtain personal information from third parties, such as:

Your health fund (e.g., eligibility for rebates)
Government agencies, including Medicare Australia

How We Use Your Personal Information

We use your personal information to:

Provide products and eye care services
Respond to enquiries or appointment requests
Maintain records for warranty and product support
Process payments in line with banking and card merchant requirements
Improve and enhance our website, services, and customer experience
Conduct website and system administration
Provide information about products, services, promotions, or events that may interest you
Communicate special offers, design day events, and exclusive promotions
Remind you of upcoming eye examinations
Notify you when your next eye test is due

How We May Share Your Information

Lifestyle Optical may disclose your personal information to:

Contractors, service providers, or suppliers assisting with administration, appointment bookings, digital marketing, or the provision of optical products and services.
Banks or financial institutions for payment processing.
Law enforcement or government agencies if required by law.

Your personal information may be stored electronically or in hard copy.

We take technical, organisational, and physical precautions to safeguard your personal information against loss, theft, misuse, unauthorised access, disclosure, alteration, or destruction.